Top Customer Support Poker Rooms
Customer support is often an undervalued element of online poker sites. Poker players often focus on a poker site’s game variety, competition level, bonus offers and tournament availability. However, customer support is also an important attribute for poker rooms because fast, efficient and quality assistance is critical to providing a quality online poker service.
FAQs Customer Support
The first element offered by the top customer support poker rooms is a comprehensive FAQs section. Top customer support poker rooms maintain a FAQs section in order to give all of their members quick access to information and key answers to basic questions. The FAQs section at the top customer support poker rooms will include answers to software, banking, user account, tournament and ring game related questions. Additionally, using the FAQs section offered by the top customer support poker rooms helps you to save time because you do not have to wait for a response from the customer support staff.
Top Customer Support Info
What really make the top customer support poker rooms stand out in the online poker industry are their well rounded customer support staff services that are available to all of their registered poker members. Top customer support poker rooms will provide assistance 24/7 through the following methods:
Toll free telephone number
Expect email turnaround time to be under 12 hours at the top customer support poker rooms. Additionally, you will be able to use their toll free telephone number for live assistance and the fax number can be used to transmit copies of personal and financial identification, which may be necessary to resolve a certain account and banking problems.
Top customer support poker rooms round out their service by providing a quick live chat customer assistance program. Live chat customer support can be accessed directly through the poker room’s site and usually runs on the latest Java plug-in. Some poker rooms offer live chat customer support but will leave you waiting for up to 30 minutes before you are actually connected to a live assistant. Comparatively, the top customer support poker rooms with a live chat function will match you up with a live customer support staff member in less than 5 minutes. Like all of the other customer support methods, you will be able to receive assistance for any type of issue or problem when using the top customer support poker rooms’ live chat function.